bk71 Privacy Policy

1. Introduction

bk71 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of every individual who uses its online betting and casino services at bk71.io. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

This policy applies to all users of the bk71 platform, including registered account holders, visitors who browse without registering, and individuals who contact us through any support channel. It covers data collected via the bk71 website, mobile-optimised site, and any related communications sent to or from bk71.

We process personal data in accordance with applicable data protection law and international best-practice standards for the online gaming industry. This policy is written in plain English to ensure that players in Bangladesh and elsewhere can understand exactly how their information is handled without requiring legal expertise to interpret it.

2. Data We Collect

bk71 may collect and process the following categories of personal data:

2.1 Identity Data

Full legal name, date of birth, gender, nationality, and a copy of a government-issued identification document (National ID card, passport, or driving licence) where required for KYC (Know Your Customer) verification.

2.2 Contact Data

Email address, mobile phone number, and residential address. These are used to communicate account-related information, process transactions, and deliver promotional communications where you have opted in to receive them.

2.3 Financial Data

Details of the payment methods associated with your account, including mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and card details where applicable. bk71 does not store full card numbers or mobile wallet PINs directly on its servers — this data is processed exclusively through certified payment gateway partners.

2.4 Transaction Data

Records of all deposits, withdrawals, bets, wagers, game rounds, bonus claims, and associated monetary amounts denominated in BDT (৳). Transaction records are retained for compliance, fraud prevention, and dispute resolution purposes.

2.5 Technical Data

IP address, device type, operating system, browser type and version, screen resolution, time zone, referring URL, and session duration. This data is collected automatically when you access the bk71 platform and is used for security monitoring, fraud detection, and service optimisation.

2.6 Usage Data

Information about how you interact with the bk71 platform, including pages visited, games played, features used, click paths, search queries, and time spent on each section. This data helps us improve platform usability and personalise your experience.

2.7 Communications Data

Records of any communication between you and bk71 support, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the platform.

2.8 Responsible Gaming Data

Information related to any responsible gaming tools you have activated, including deposit limits, loss limits, session time reminders, cool-off periods, and self-exclusion status. This data is processed separately and with additional care given its sensitivity.

3. How We Collect Your Data

bk71 collects personal data through the following means:

• Direct provision: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or filling in any form on the platform.
• Automated collection: Technical and usage data collected automatically via server logs, cookies, and similar tracking technologies each time you access the bk71 platform.
• Payment processors: Transaction confirmation data shared by our payment gateway partners upon the completion of a deposit or withdrawal.
• KYC and identity verification providers: Results of identity checks performed by third-party KYC providers we engage to confirm your identity and age.
• Fraud prevention services: Risk and fraud signals provided by third-party security services that help us detect and prevent fraudulent account activity.
• Game providers: Session and transaction records passed to us by the third-party game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) whose games are hosted on the bk71 platform.

4. Purpose and Legal Basis for Processing

bk71 processes personal data only where there is a lawful basis for doing so. The table below summarises the purposes for which we process your data and the legal basis that applies in each case:

Where we rely on your consent as the legal basis — for example, to send you promotional emails or SMS offers — you have the right to withdraw that consent at any time by contacting our support team or updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

5. Sharing Your Data

bk71 does not sell your personal data to any third party. We may share your data with selected third parties only in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and other payment partners receive the transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify your identity, age, and payment account ownership may receive copies of your identification documents and personal details.
• Game providers: Providers whose games are hosted on bk71 (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive your account identifier and transaction data to authenticate your game sessions and record outcomes.
• Fraud and security services: Specialised third-party risk management providers may receive technical data (IP address, device fingerprint) to evaluate transaction risk scores and detect suspicious activity.
• IT and hosting providers: Infrastructure partners who host and maintain the bk71 platform may have access to data stored on the servers they manage. These partners are contractually required to maintain strict data confidentiality.
• Legal and regulatory authorities: bk71 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory requirement. This includes mandatory reporting obligations related to suspected money laundering or financial crime.
• Business transfers: In the event that bk71 undergoes a merger, acquisition, or sale of business assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the applicable privacy terms that will govern your data following the transfer.

6. International Data Transfers

bk71 operates as an international offshore platform. Your personal data may be transferred to, stored in, and processed in countries outside of Bangladesh, including countries where data protection laws may differ from those in Bangladesh. These transfers may occur to facilitate the operation of our platform, payment processing, KYC verification, or hosting services.

Wherever personal data is transferred internationally, bk71 takes reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy. This includes requiring contractual data protection clauses in agreements with all third-party processors who may receive data outside Bangladesh.

By registering an account on bk71 and accepting our Terms & Conditions, you acknowledge and consent to the international transfer of your personal data as described in this section.

7. Data Retention

bk71 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. The general retention principles we apply are as follows:

• Account data: Retained for the duration of your account relationship with bk71, plus a minimum of 5 years following account closure, in order to comply with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in compliance with applicable financial record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years from the date of submission, or longer where required by the applicable regulatory framework.
• Support communications: Retained for up to 3 years from the date of the communication, unless the communication relates to a dispute that remains unresolved, in which case it is retained until final resolution.
• Technical and usage logs: Typically retained for between 12 and 24 months, after which they are deleted or anonymised.
• Responsible gaming records: Retained for the duration required to enforce self-exclusion periods and for audit purposes, typically no less than 5 years.

When data is no longer required, it is securely deleted from our systems or rendered permanently anonymous so that it can no longer be linked to any individual. We do not retain data in a form that identifies you beyond the periods stated above.

8. Cookies and Tracking Technologies

The bk71 platform uses cookies and similar tracking technologies (including local storage and session tokens) to deliver core platform functionality, authenticate your login session, remember your preferences, and collect anonymised analytics data about how the platform is used.

8.1 Types of Cookies Used

• Strictly necessary cookies: Essential to the operation of the platform. These enable you to log in, maintain your session, and use core features. They cannot be disabled without impairing your use of the platform.
• Functional cookies: Used to remember your preferences (such as preferred language or display settings) across sessions.
• Analytics cookies: Collect anonymised data about page visits, session durations, and feature usage to help us understand how players use the platform and where improvements can be made.
• Security cookies: Used to detect fraudulent activity, bot traffic, and other security threats. These are essential to maintaining platform integrity.

8.2 Managing Cookies

You can control cookie settings through your browser's privacy settings. Disabling certain categories of cookies may limit your ability to use some features of the bk71 platform. Strictly necessary cookies cannot be disabled through your browser settings without preventing you from using the platform entirely.

bk71 does not use third-party advertising cookies or permit third-party advertising networks to place cookies on the bk71 platform for the purpose of serving targeted advertisements.

9. Your Data Rights

Subject to applicable law, you have the following rights in respect of the personal data bk71 holds about you. To exercise any of these rights, please contact our support team via live chat or by email at the address listed in the footer of this page.

• Right of Access: You have the right to request a copy of the personal data bk71 holds about you. We will provide this within a reasonable period of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update basic account details directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe processing is unlawful. Note that this right is subject to legal retention obligations — bk71 may be required to retain certain data for regulatory compliance even following an erasure request.
• Right to Restriction of Processing: You may request that bk71 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested or while an objection is being considered.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, and processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests. bk71 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10. Security Measures

bk71 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption on all data transmitted between your device and our servers.
• Encrypted storage of sensitive account data, including passwords (stored as one-way cryptographic hashes).
• Two-factor authentication (2FA) available for all player accounts as an additional layer of login security.
• Automated intrusion detection and real-time security monitoring of all platform infrastructure.
• Strict role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular internal security audits and vulnerability assessments of platform systems.
• Contractual data processing agreements with all third-party partners who handle personal data on our behalf.

While bk71 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bk71 will notify affected individuals without undue delay and will take immediate steps to contain and mitigate the breach.

11. Children's Privacy

The bk71 platform is strictly for adults aged 21 years and above. bk71 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account holder is under the minimum age requirement, the account will be suspended immediately and all associated personal data will be deleted as promptly as possible, subject to any legal obligations that require us to retain records of the underage access attempt.

If you are a parent or guardian and believe that a minor has accessed the bk71 platform or provided us with personal data, please contact our support team immediately via live chat so that we can take appropriate action.

bk71 strongly encourages account holders to use device-level parental controls to prevent minors from accessing online gambling platforms. The responsibility for preventing underage access to a registered account rests with the account holder.

12. Third-Party Links

The bk71 platform may from time to time contain informational references to third-party services such as payment providers or game studios. This Privacy Policy applies exclusively to data collected and processed by bk71 and does not govern the privacy practices of any third-party service. bk71 is not responsible for the privacy or security practices of external websites or services and encourages you to review the privacy policies of any third-party service you access in connection with your bk71 account.

13. Amendments to This Policy

bk71 reserves the right to update or amend this Privacy Policy at any time. The most current version will always be available at bk71.io/privacy-policy. The effective date of the current version is indicated at the top of this document.

Where amendments are material — for example, where we introduce a new purpose for processing or change the categories of third parties with whom we share data — bk71 will endeavour to notify registered Players via email or in-account notification prior to the change taking effect. Your continued use of the bk71 platform following publication of an amended Privacy Policy constitutes your acceptance of the updated terms.

If you do not accept any amendment to this Privacy Policy, you should stop using the platform and contact our support team to request account closure and deletion of your personal data, subject to applicable legal retention requirements.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way bk71 handles your personal data, please contact our support team via any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the bk71 platform. This is the fastest way to reach our team for data rights requests, privacy queries, or security concerns.
• Email: You may contact us at the email address displayed in the footer of this page. Please allow up to 2 business days for an email response. Do not send sensitive personal or financial data via email.

When submitting a data rights request, please include your registered email address and a description of your request. We will ask you to verify your identity before processing your request to protect against unauthorised disclosure of your personal data.